ETC Supplies new white paper on embroidery backing recycling is available now. Contact us for your copy.

Premium Rayon Embroidery Thread

Have a look at the picture of our Premium Rayon Embroidery thread used on this large size full pantograph

embroidery. No thread breaks at all.

Customer Comments

At ETC we are a small and dedicated team. We always try our best to help our customers with the best products and service on the market. Sure we cannot please everyone all the time, but we genuinely do try our best. Yes, there are bigger companies out there. But being smaller and closer to our customers we feel that we can respond to your needs better. Thanks to all of our customers who have contributed to this web site.

* Thank you for all your help and assistance this week it has been first rate. We have managed to get the logo?s up and running and have done some sample logo?s on old t-shirts. We will hopefully be ordering more items from you shortly as we get up and running. The digitised images are excellent. All the best.

Customer from North Yorkshire.

* Dear ETC Supplies

On Monday I received my second order from your company and I just wanted to thank you for your excellent service, as well as great products and interesting on-line videos about the products.

Your selection pack (1st Aid Box) of backing is a brilliant idea as it enabled me to find out what's best for my purpose without wasting money.

The "Soft and Strong" backing is perfect and reasonably priced, but best of all, you sliced it into 4 rolls which have made it so much easier to store and use. Some of the other companies I have bought rolls of backing from have made it impossible to get it cut to size so your help in this makes you stand out as a company I'll want to use again and again.

Being able to buy single cones of various threads to try (rather than having to buy a box of each) is also much appreciated.

Your customer service staff are excellent, well-mannered and genuinely helpful.

I wish you every success.

Kind regards

Customer from West Sussex

* Just to let you knopw how much we at *** Designs value your company and appreciate the quality and professionalism with which you treat each and every order. Always on time and always the vest service - we hope to continue with your firm for many years to come. Customer from Lanarkshire.

* I have always found you very helpful. Nothing is too much trouble, and the goods always arrive next day. Customer from Leicestershire.

* ETC offer an excellent service and it is always a pleasure to deal with their very helpful, friendly, knowledgeable staff. Customer from West Midlands.

*Je viens de recevoir ma commande et je vous en remercie. Les fils ETC sont superbes, je suis tr?s contente de vos services et par cons?quent je serai ? l?avenir une de vos fid?les clientes. Merci encore pour votre s?rieux et votre gentillesse. Bien cordialement. Customer from France.

* We purchase from ETC, because we feel we get value for money and good service by knowledgeable, friendly staff. Customer from Tyne & Wear.

* We have dealt with ETC for many years & have been very impressed with the services they offer. The staff are friendly & helpful & we shall continue to use them. Customer from Leicestershire.

* "Following a recommendation I have been buying my supplies from ETC for a few years now, and how pleased I am to have found them! The staff are so helpful, friendly and professional. In particular Sarah-Ann has gone out of her way to advise and support my new venture and I cannot thank her and ETC enough for guiding me through my various problems. The variety and quality of embroidery products available are excellent and when needed there is always knowledgeable advice available. ETC are totally reliable, have never let me down and always follow through. They care about their customers and nothing is too much trouble. I like the fact that they keep in regular contact but are never pushy. I would recommend anyone in doubt to give ETC a try. You won't regret it!" Customer from Surrey.

*Many thanks to Sarah Ann and the rest of the team at ETC for providing a very high standard of service and products. We have dealt with ETC for over five years and would recommend them without hesitation as I believe they are the best in the industry. Customer from West Midlands.

*Just to let you know what a relief it is to finally find a good reliable contact for all our embroidery supplies. Vast choice of products , good quality , large stock , all under one roof at reasonable prices complimented with a great service . Thanks once again. Customer from Malta.

* I have happily dealt with ETC for many years. I have always found their staff to be polite and courteous. They have great knowledge of their vast products and are a brilliant source of help and advice. The positive attitude shown by the staff gives the impression that nothing is too much trouble. Customer from Hereford.

* Thanks again for your support and assistance, and I appreciate the quick answers. You put out some great products. Customer from Denmark.

* Yes, definitely it was my lucky day when searching the web I found the website for ETC?.since early this year ETC have supplied me with my backings, threads, felt and many more products for my business. Sarah-Ann is my contact with the company and I believe that ETC should be extremely proud of her ? nothing is a problem to her and all my enquiries/orders are carried out to perfection. Goods are always received in perfect condition and Sarah-Ann is always there to answer my queries. I think it is very good business to have a constant contact with a company and I most definitely have this with ETC. Customer from Ireland.

* It is always a pleasure to call ETC for advice and to order their products. You can always be guaranteed a cheery voice and good product knowledge. Customer from Ayrshire.

* I would just like to say thank you for your quick service, and many thanks to Sarah-Ann for her help and assistance with my order. I will be in touch again soon with my next order and would certainly recommend your company. Customer from Preston.

* The staff support that I have received from ETC is fantastic, especially when new products come through. Delivery and price of the products are very competative and the very few issues that I have had have been dealt with in a friendly and speedily manner. A good company to deal with. Customer from Cleveland.

* ETC are the Best there is, in what they do. Their Staff are always knowledgable, helpful & Cheerful. I am only a small business, but that doesn't seem to matter (I don't think....I don't know how they treat everyone else!!). Customer from Suffolk.

* A fantastic range, competitively priced, & great service - what else do you want from a supplier? Customer from Cumbria.

*I have found that the staff deliver a very professional service and take the time to advise if you have a question. Nothing seems to be a problem and they are willing to discuss options if the item required is not in stock. The delivery is fast and I find it great to have items delivered in a couple of days, thanks to their great team work. Customer from Belfast.

* Over my years dealing with ETC I have always found the customer service exemplary. The staff are always helpful, and the speed at which they work to make sure I get my deliveries when needed is excellent. I look forward to many more years of great service from ETC. Customer from Basildon.

* "Excellent range of products backed up by extremely helpful, pleasant and punctual Staff. Any questions I have have asked regarding materials, backing, have always been answered in a timely fashion & any questions raised have been given a response, by return. Webisite is easy to navigate through & free gift with online orders is a particularly nice touch but ETC's strongest points to my view are: quality, accuracy & service, backed up by expedient delivery. All in all, a pleasure to deal with. Highly recommended." Customer from Southern Ireland.

* I find the staff, goods and service first class all of the time, nothing is to much trouble to make sure that the customer is supplied with everything they require, all of my orders to date have been less than 24 hours from placing to receiving, brilliant. Sarah Ann and ETC Supplies Thank you most sincerely. Customer from Wolverhampton

* Very fast, reliable service and very friendly, all take time to listen to your requirements, and have good knowledge, perfect service. Customer from Wiltshire.

*The help and assistance you have given me throught the year has been invauable. The staff are excellent and go out of their way to help and inform you of their new products. Customer from Northern Ireland.

*ETC ? A smashing team of Professionals who deliver a first class service in a friendly manner. Always happy to help, Nothing is too much trouble. Customer from Runcorn.

* Prompt friendly service, good quality cottons at good prices, good range of products. And of course the lovely Sarah Ann works for them. Customer from Somerset

* I?ve always found you very helpful and service has always been excellent. Customer from Great Yarmouth

* I have been using ETC Supplies for my supply of embroidered badges for over a year now and have always found them to be of the highest quality and always delivered on time. I would recommend any company to use ETC for all their services as I know I have never been disappointed. Customer from Surrey.

* Hi Sarah Ann, What can I say??? I ordered the mugs on Tuesday and they arrive on the Isle of Harris on Thursday! WOW! I think its a world record! :):) Thank you so much! And the lollies with the card was a very nice thought. Never mind "The Apprentice" I think a lot of people could learn a lot from you! People don't bother to do things like that any more, so it was so nice. You know how to keep your customers and I must applaud you for it. You'l be hearing from me again soon. Once again THANK YOU for your SUPERB efforts and style of business! Customer from Scotland.

* I have just received my order, thank you for my free gift and the big lollipop, my kids will love it. I will definitely be ordering from you in the future. Many thanks. Customer from Humberside.

* Hi Jas, badges arrived today, they look great, well done and thanks for prompt service, I'm sure our clients will be over the moon. Kind Regards. Customer from Norfolk.

* Dear Sir, The maintainance DVD is excellent and although I have been running an embroidery machine for many years I have already learnt a lot. Why did I not purchase one sooner? Best Regards. Customer from Hertfordshire.

* Hi Sarah Ann, Just a quick note to say the Postage service was superb! You sent them Monday and I got them Tuesday! Far far quicker than the courier so I'm very happy (as usual :):) ) Sorry I didn't get back to you before, had a hell of a week! :) Hope your finding some time to enjoy the sunshine! Will be in touch shortly, thank you for all your co-operation. Kindest regards. Customer from Scottish Islands.

* Hi, The embroidery hoop I ordered over the phone yesterday at 4.20 pm has just been delivered and I just wanted to thank you for the fantastic service. The previous hoop I ordered earlier in the week was too small, so I needed this one quickly. This one is perfect so thank you again for the speedy delivery. Kind regards. Customer from Cornwall.

ORDER THREAD AND RECEIVE FREE DELIVERY!!!

Have you seen the range of thread that we have to offer?

• ETC RAYON THREAD (only £2.99 per cone!)

• ETC POLYESTER THREAD (only £2.99 per cone!)

• GUTERMANN MARA THREAD

• ETC SPUN POLYESTER UNDERTHREAD

• GUTERMANN SPUN POLY UNDERTHREAD

• ETC 100% SPUN COTTON UNDERTHREAD

• ETC POLY/COTTON UNDERTHREAD

• ETC SIDELESS PRE WOUND BOBBINS

• ETC CARD SIDED PRE WOUND BOBBINS

• ETC MAGNETIC PRE WOUND BOBBINS

• ETC PLASTIC SIDED PRE WOUND BOBBINS

• COATS CARD SIDED PRE WOUND BOBBINS

• ETC JUMBO PRE WOUND BOBBINS

• Plus a vast range of other threads for all applications.

Now is the perfect time to try our thread!

Simply order a minimum of three 5K cones of thread OR one box of bobbins with the next order you place. As long as the order value is £50 or more (before VAT) you will automatically receive free carriage.

This is offer is valid for UK mainland only. However, European customers and other customers off the mainland will receive half price carriage.

This is valid for orders placed from Tuesday 19th January until 4pm Friday 29th January. Only one offer per customer.

Place your order by:

Web: www.etcsupplies.co.uk

Phone: 0141 550 1188 or Fax: 0141 550 2999

E-mail: info@etcsupplies.co.uk

Kindest Regards

Sarah-Ann

ETC Supplies

E & O.E

Terms & Conditions apply.

Goverment backs supermarket Embroidered Schoolwear

We have had a lot of feedback from our customers regarding this subject.
Here are my thoughts.
Embroidery and school wear is no different to selling anything else. The grocers, butchers and fishmongers all suffered as a consequence of the Giant supermarkets.
The problem (as far as the government is concerned) with embroidered school wear in the UK has been that schools have had arrangements with independent retailers who were allowed sole rights to sell the schools embroidered garments, which are Copyright of the school in exchange for money.
The Office for Fair Trading reported....
In the UK a third of schools who have an arrangement with a single school uniform supplier benefit financially from this arrangement.
84% of schools insisted that the uniform must be purchased from a designated supplier or from the school.
Exclusive outlets were even more expensive when compared with prices charged in supermarkets: a 150 per cent difference overall (108 per cent primary school items and 173 per cent secondary school items).
So don't put your head in the sand and say it will not effect you!
At ETC Supplies, we have been developing ways of fighting back.
An independent cannot compete on price.
You have to buy from wholesalers, who in turn buy from importers who in turn buy from manufacturers. So even before you can sell the goods you are faced with three layers of profit making. The supermarkets use these three layers as their profit, plus their bulk buying and logistics make the goods cheaper.
Yes, you may argue about quality. But when faced with competition such as seven day opening, late night shopping, money back guarantees and half price uniforms many of your customers will jump ship.
The only option you have is to be smarter and offer something different.
It will take the supermarkets a long time to catch up with you.
At ETC Supplies we are working on developments and products that only we can supply. So think about it!
Who do you buy your consumables from?
Who did you buy your embroidery machine from?
Who did you buy your digitising system from?
I bet these are the same companies that will use your profits to supply the supermarkets so they can take your business away.
Here are some useful links for more information.

http://www.oft.gov.uk/shared_oft/reports/consumer_protection/schooluniformssummary.pdf

http://www.themoneystop.co.uk/092009/3550.html

http://www.oft.gov.uk/news/press/2006/135-06

Tesco Embroidered School Uniforms

TESCO OFFERING EMBROIDERED SCHOOLWEAR
Tesco are now launching a scheme to offer embroidered schoolwear, having already targeted 1,448 state schools in Birmingham, Leeds, Glasgow, Sheffield and Hertfordshire.
This development has been welcome by the LGA, Trading Standards and the Government who have all been pushing schools and Retailers to offer cheaper school uniforms.
Tesco are looking at offering an embroidered sweatshirt for £5.00 and an embroidered polo shirt for as little as £3.60 with them looking to offer other garments over time. And no doubt with Tesco starting, it will not be long before the other leading supermarket chains follow suit.
This will, without a doubt, affect our customers, small and large businesses alike.
As one of the leading suppliers, here, at ETC we had envisaged such a situation occurring, and have been working on solutions to protect our customers and give them a competitive edge to be able to compete with the supermarket chains.
We are the final stages of developing a product which will allow our customers to compete with the corporate giants. This is exclusive to ETC and not available anywhere else!!
To make sure you are kept in the loop and up to date, continue to look out for our mail merges or contact us to make sure you receive all information.
This is another reason to show why you should buy from ETC! We are always at the forefront of product innovation and we will help you stay ahead of these giants.

Waterproofed Embroidered Badges

At ETC Supplies we are always listening to customers and coming up with solutions to their problems.

One problem area has been embroidered badges applied to outerwear such as rain jackets etc. The embroidery gets wet and soaks up the water. As this happens the embroidery thread expands (soaking up the water like a sponge) and then when it contracts it reduces in size, but never back to the same sharpness as the original. The more often this happens, the greater the wear and tear on the embroidery. The embroidery thread gets weaker as it gets wetter so it deteriorates during wear.

Now ONLY at ETC Supplies can you get the answer to this problem. We have a special water proofing liquid that you can sponge onto the front of the embroidery that will make it waterproof. This will last on average for 10 machine wash cycles at 40°C and then after this period the embroidery can be recoated if need be.

You can see the badge on the left has not been treated. The badge on the right has been treated with our Cotton Proof Waterproofing.

If you buy our embroidered badges then we can apply this waterproofing for a small additional cost.

You can see more details and order this product from our web site by copying and pasting this link into your browser.

http://www.etcsupplies.co.uk/product_info.php?cPath=47_26&products_id=205